Cancellation Policy

Applies to every booking made through ITPI Accommodation.

• Cancellations made at least 3 days (72 hours) before check-in receive a 100% refund to the ITPI HRC wallet.
• Cancellations made between 3 days and 24 hours before check-in receive a 75% refund to the ITPI HRC wallet.
• Cancellations made within 24 hours of check-in, or no-shows, are non-refundable (0%).
• If Admin cancels a booking (e.g. maintenance, emergency), the member receives a 100% refund to the wallet.
• Once a booking is Checked-in, it can no longer be cancelled online — please contact the Reception desk directly.
• Refunds are credited to your ITPI HRC wallet (not the original payment method). You can use the balance on your next booking or request a bank withdrawal from My Wallet.
• Processing fees, if any, are non-refundable. Wallet credit follows the hours/percentage rules configured by admin.

Need help? Contact the ITPI HRC Reception desk.